Locksmith Software by Treskat USA

Tech Support

The solution to YOUR problem is right here on this page.

       

       

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  1. Shut off anti-virus for 10 minutes then download and install a new copy of All-Updates.rar.

  2. Install any program that you have not paid for. This will install a new copy of LeMenu and required auxillary files.

  3. See if this has fixed your problem. If not, reboot your computer and try running the program one more time.

Most Common Problems


Error 339 MSCOMM32.OCX or MSCOMSCTL.OCX or MSMASK32.OCX Missing  ▲

These OCX files belong to Microsoft Windows and must be copied to the C:\Windows\Syswow64 folder and then properly registered. Here's the fastest and easiest way to do this:

  1. Download OCX.rar to your hard drive.
  2. Right Click to Extract with a RAR extraction utility like from 7-Zip.org
  3. Password is: unlock
  4. Change to Folder where you extracted the files.
  5. Click on the )ReadMe.txt file for directions.
Still having problems? Two solutions:
  1. Restart your computer to let Windows install any pending updates then run the operation again..
  2. Make 100% sure that you are following all of the directions EXACTLY as written.
    • Did you unzip and then change to the folder where you unzipped?
    • Did you Right Click and Run as Administrator?
    • Did you Restart your computer and then try the Easy-Fix again?


    Runtime Errors  ▲

    Your anti-virus program has probably blocked or maybe even erased our software. Some users allow anti-virus programs to do things automatically and without notification. Disable your anti-virus for 10 minutes, download a fresh copy and try again. You should also consider changing your anti-virus settings to notify you before taking action.

    Treskat has been developing software for locksmiths since 1982. We understand that most locksmiths are not computer experts so we've made it easy to install. Our insallation files are self-expanding exe files. Some anti-virus programs see this as a threat and if you are letting them do things without telling you then you'll never know what's happening. Configure your anti-virus to ASK before deleting or blocking. Other solutions:

    1. Add the program to your anti-virus exceptions list.
    2. Submit the offending download, and our website name, to your anti-virus vendor for examination.
    3. And remember, always RESTART your computer after solving a problem, just to be sure.


    Printing Problems  ▲

    First thing to do is reboot your computer in case some other software you have been using has temporarily changed the printer settings. If that doesn't work then open Control Panel > Devices and Printers > Left click on the printer that's giving you a problem > Click Printer > Printer Preferences or Properties and look for a setting to set the printer at its default settings.

    Still not working correctly? Treskat software uses the standard Windows fonts Arial and Courier. Every Windows computer should already have these fonts installed. If these are missing Windows will substitute something else and the results are usually not pretty. Printouts and screens should be very clean, properly aligned and uniform. If not then maybe these fonts are missing from your computer. Solution: Download Fonts.zip then unzip and right click on each file to open with Windows Font Viewer. Click Install and do this for each of the 3 files. Reboot computer and try again.


    Missing Masterkey Systems in PM7  ▲

    If your Perfrect Master 7 master index file ever gets erased or corrupted then it may appear that your master key systems have disappeared. Start Perfect Master>Click Options in upper left corner>Click Rebuild Index.

    The Rebuild Index feature will re-create the master index from individual files that have not been artificially altered, corrupted or renamed.


    Other Problems  ▲

    For all other problems, read the on-screen instructions! (Start program and take the choice for instructions.) If the answer is not there then email Sales@Treskat.com with your name, zip code, program name, Windows vesrsion and the EXACT error message or question in 50 words or less.


    Tech Support by Email  ▲

    1. Include your name, zip code and name of the program.
    2. Copy and paste (or write) the EXACT error message that appears on the computer screen. If there is no error message then a short 50 word description of the problem.
    3. Include a Content.txt listing of the Treskat folder. Here's how:
      • Use your favorite File Explorer (aka Windows Explorer, etc) to look at the C:\Treskat folder.
      • At the top of the list (if it's sorted by name) Left Click on ~Make_Content.txt.bat
      • This will make the file named ~Content.txt which will also appear at the top of the list.
      • Attach that ~Content.txt file to your email.
    4. Email Sales @Treskat.com  
    5. Expect a fast answer, usually within minutes but certainly no more than a few hours. If you do not hear from us then the email that we sent is either in your Spam folder or the automatic "reply to" address in your email is not valid!

       

       

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