Locksmith Software by Treskat USA

Fixing Problems

The solution to YOUR problem is right here on this page.


       

       

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Most Common Problems


Error 339 MSCOMM32.OCX or MSCOMSCTL.OCX or MSMASK.OCX Missing  

These OCX files belong to Microsoft Windows and they are supposed to already be on your computer. However a few clients have reported that one or more OCX file is missing or not properly registered. Here's the Treskat EasyFix method:

  1. Download Error339.zip
  2. Unzip it then change to the folder where you unzipped it and read the ReadMe.txt file
  3. RIGHT CLICK on the appropriate bat file, Fix64.bat or Fix32.bat, then click Run as Administrator.
  4. Not sure if your computer is 32 or 64 bit? Don't worry, do both of them.
  5. You're done! Run the program that gave you the error message and the problem should be solved.
Still having problems? You probably didn't follow the all of the directions EXACTLY as written. Did you unzip and then change to the folder where you unzipped? Did you Right Click and Run as Administrator? Try again and maybe even reboot afterwards. If you still have problems (extremely rare) then here is an alternate method:
  1. In the folder where you unzipped Error339.zip are files named MSCOMSCTL.OCX, MSCOMM32.OCX and MSMASK.OCX.
  2. Using Windows Explorer, right click on the one you are missing and then click on Copy.
  3. Navigate to C:\Windows\SYSWOW64 folder (for 64 bit) or C:\Windows\System32 (for 32 bit)
  4. Right click in this folder and then click Paste.
  5. Make sure that this correct OCX file was actually copied into the correct folder!
  6. Next, open an elevated Command Prompt. Here's how: Locate the link for Command Prompt (Start>All Programs>Accessories in Win7 or All Apps in Win8) then right click and select Run as Administrator.
  7. In the black Command Prompt window copy and paste the correct line for your computer:

    64 Bit Computers (choose the correct one or do each one):
    Regsvr32.exe C:\Windows\SysWow64\MSCOMCTL.OCX
    Regsvr32.exe C:\Windows\SysWow64\MSCOMM32.OCX
    Regsvr32.exe C:\Windows\SysWow64\MSMASK32.OCX

    32 Bit Computers (choose the correct one or do each one):
    Regsvr32.exe C:\Windows\System32\MSCOMCTL.OCX
    Regsvr32.exe C:\Windows\System32\MSCOMM32.OCX
    Regsvr32.exe C:\Windows\System32\MSMASK32.OCX

Here's a YouTube tutorial (from Howtech, not Treskat) that explains the general process for copying and registering a missing OCX. https:/www.youtube.com/watch?v=jWiBkU9soRU


Runtime Errors  

Your anti-virus program has probably blocked or maybe even erased our software. Some users allow anti-virus programs to do things automatically and without notification. Disable your anti-virus for 10 minutes, download a fresh copy and try again. You should also consider changing your anti-virus settings to notify you before taking action.

Treskat has been developing software for locksmiths since 1982. We understand that most locksmiths are not computer experts so we've made it easy to install. Our insallation files are self-expanding exe files. Some anti-virus programs see this as a threat and if you are letting them do things without telling you then you'll never know what's happening. Configure your anti-virus to ASK before deleting or blocking. Other solutions:

  1. Add the program to your anti-virus exceptions list.
  2. Submit the offending download, and our website name, to your anti-virus vendor for examination.
  3. And remember, always RESTART your computer after solving a problem, just to be sure.



Other Problems  

For all other problems, read the on-screen instructions! (Start program and take the choice for instructions.) If the answer is not there then email kitkat@treskat.com with your name, zip code, program name, Windows vesrsion and the EXACT error message or question in 50 words or less.


Tech Support by Email  

  1. Include your name, zip code and name of the program.
  2. Copy and paste (or write) the EXACT error message that appears on the computer screen. If there is no error message then a short 50 word description of the problem.
  3. Include a Content.txt listing of the Treskat folder. Here's how:
    • Use your favorite File Explorer (aka Windows Explorer, etc) to look at the C:\Treskat folder.
    • At the top of the list (if it's sorted by name) Left Click on ~Make_Content.txt.bat
    • This will make the file named ~Content.txt which will also appear at the top of the list.
    • Attach that ~Content.txt file to your email.
  4. Email to kitkat@treskat.com  
  5. Expect a fast answer, usually within minutes but certainly no more than a few hours. If you do not hear from us then the email that we sent is either in your Spam folder or the automatic "reply to" address in your email is not valid!


       

       

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