Locksmith Software by Treskat USA

Tech Support

The solution to YOUR problem is right here on this page.



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  1. Shut off anti-virus for 10 minutes then download and install a new copy of All-Updates.rar.

  2. Install any program that you have not paid for. This will install a new copy of LeMenu and required auxillary files.

  3. See if this has fixed your problem. If not, reboot your computer and try running the program one more time.

Most Common Problems

Error 339 MSCOMM32.OCX or MSCOMSCTL.OCX or MSMASK32.OCX Missing  

These OCX files belong to Microsoft Windows and they are supposed to already be on your computer. However a few clients have reported that one or more OCX file is missing or not properly registered. Here's the Treskat EasyFix method:

  1. Download Error339.zip
  2. Unzip it then change to the folder where you unzipped it and read the ReadMe.txt file
  3. RIGHT CLICK on the appropriate bat file, Fix64.bat or Fix32.bat, then click Run as Administrator.
  4. Not sure if your computer is 32 or 64 bit? Don't worry, do both of them.
  5. You're done! Run the program that gave you the error message and the problem should be solved.
Still having problems? Two solutions:
  1. Restart your computer to let Windows install any pending updates then run the fix again..
  2. Make 100% sure that you are following all of the directions EXACTLY as written.
    • Did you unzip and then change to the folder where you unzipped?
    • Did you Right Click and Run as Administrator?
    • Did you Restart your computer and then try the Easy-Fix again?

    If you still have problems (extremely rare) then here is an alternate method:

    1. In the folder where you unzipped Error339.zip are files named MSCOMSCTL.OCX, MSCOMM32.OCX and MSMASK32.OCX.
    2. Using Windows Explorer, right click on the one you are missing and then click on Copy.
    3. Navigate to C:\Windows\SYSWOW64 folder (for 64 bit) or C:\Windows\System32 (for 32 bit)
    4. Right click in this folder and then click Paste.
    5. Make sure that this correct OCX file was actually copied into the correct folder!
    6. Next, open an elevated Command Prompt. Here's how: Locate the link for Command Prompt (Start>All Apps>Accessories in Win7 or All Apps in Win8) then right click and select Run as Administrator.
    7. In the black Command Prompt window copy and paste the correct line for your computer:

      64 Bit Computers (choose the correct one or do each one):
      Regsvr32.exe C:\Windows\SysWow64\MSCOMCTL.OCX
      Regsvr32.exe C:\Windows\SysWow64\MSMASK32.OCX
      Regsvr32.exe C:\Windows\SysWow64\MSCOMM32.OCX

      32 Bit Computers (choose the correct one or do each one):
      Regsvr32.exe C:\Windows\System32\MSCOMCTL.OCX
      Regsvr32.exe C:\Windows\System32\MSCOMM32.OCX
      Regsvr32.exe C:\Windows\System32\MSMASK32.OCX

    Here's a YouTube tutorial (from Howtech, not Treskat) that explains the general process for copying and registering a missing OCX. https://www.youtube.com/watch?v=jWiBkU9soRU

    Runtime Errors  

    Your anti-virus program has probably blocked or maybe even erased our software. Some users allow anti-virus programs to do things automatically and without notification. Disable your anti-virus for 10 minutes, download a fresh copy and try again. You should also consider changing your anti-virus settings to notify you before taking action.

    Treskat has been developing software for locksmiths since 1982. We understand that most locksmiths are not computer experts so we've made it easy to install. Our insallation files are self-expanding exe files. Some anti-virus programs see this as a threat and if you are letting them do things without telling you then you'll never know what's happening. Configure your anti-virus to ASK before deleting or blocking. Other solutions:

    1. Add the program to your anti-virus exceptions list.
    2. Submit the offending download, and our website name, to your anti-virus vendor for examination.
    3. And remember, always RESTART your computer after solving a problem, just to be sure.

    Printing Problems  

    First thing to do is reboot your computer in case some other software you have been using has temporarily changed the printer settings. If that doesn't work then open Control Panel > Devices and Printers > Left click on the printer that's giving you a problem > Click Printer > Printer Preferences or Properties and look for a setting to set the printer at its default settings.

    Still not working correctly? Treskat software uses the standard Windows fonts Arial and Courier. Every Windows computer should already have these fonts installed. If these are missing Windows will substitute something else and the results are usually not pretty. Printouts and screens should be very clean, properly aligned and uniform. If not then maybe these fonts are missing from your computer. Solution: Download Fonts.zip then unzip and right click on each file to open with Windows Font Viewer. Click Install and do this for each of the 3 files. Reboot computer and try again.

    Missing Masterkey Systems in PM7  

    If your Perfrect Master 7 master index file ever gets erased or corrupted then it may appear that your master key systems have disappeared. Start Perfect Master>Click Options in upper left corner>Click Rebuild Index.

    The Rebuild Index feature will re-create the master index from individual files that have not been artificially altered, corrupted or renamed.

    Other Problems  

    For all other problems, read the on-screen instructions! (Start program and take the choice for instructions.) If the answer is not there then email support @ treskat.com with your name, zip code, program name, Windows vesrsion and the EXACT error message or question in 50 words or less.

    Tech Support by Email  

    1. Include your name, zip code and name of the program.
    2. Copy and paste (or write) the EXACT error message that appears on the computer screen. If there is no error message then a short 50 word description of the problem.
    3. Include a Content.txt listing of the Treskat folder. Here's how:
      • Use your favorite File Explorer (aka Windows Explorer, etc) to look at the C:\Treskat folder.
      • At the top of the list (if it's sorted by name) Left Click on ~Make_Content.txt.bat
      • This will make the file named ~Content.txt which will also appear at the top of the list.
      • Attach that ~Content.txt file to your email.
    4. Email to support @ treskat.com  
    5. Expect a fast answer, usually within minutes but certainly no more than a few hours. If you do not hear from us then the email that we sent is either in your Spam folder or the automatic "reply to" address in your email is not valid!



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